HYDERABAD, (APP – UrduPoint / Pakistan Point News – 31st Aug, 2026) Regional Director of the Ombudsman Hyderabad Syed Mohammad Sajjad Hyder here on Monday held an open court (Khuli kachehri) at the district accounts office to hear and redress public grievances, particularly those relating to pensions and other financial matters.
The khuli kachehri was organized on the directives of the Provincial Ombudsman and Accountant General Sindh, providing pensioners, retired government employees and other citizens an opportunity to directly present their complaints before the concerned authorities.
According to a handout, the District Accounts Officer Syed Iftikhar Shah, officials of the District Accounts Office and a large number of citizens attended the session.
During the hearing, a significant number of pensioners and members of the public presented their individual cases before the regional director. Most of the complaints were related to delays in the processing and release of pensions, non-payment or delay in pensionary benefits, fixation and revision of pensions, arrears, commutation, family pensions and other issues concerning pension records and payments.
Several complainants apprised the regional director of the difficulties they had been facing in getting their pension cases processed and resolving discrepancies in their official records.
Some pensioners also sought assistance in obtaining their legitimate dues and early disposal of their pending cases.
Sajjad Hyder heard the complainants individually and sought explanations from the officials concerned regarding the status of their cases. He also examined the nature of the complaints and discussed the relevant matters with the District Accounts Officer and other officials.
The regional director directed the concerned officials to examine the complaints on merit and take necessary action in accordance with the rules and prescribed procedures. He urged that genuine grievances of pensioners should be addressed without unnecessary delay, particularly in view of the difficulties faced by aged retired employees in pursuing their cases.
He said government offices were responsible for facilitating citizens and ensuring that legitimate claims were processed transparently and within the prescribed time frame. He further directed the officials concerned to provide relief in cases where the complainants were found entitled to pensionary benefits under the rules.
The regional director assured the participants that genuine complaints would be pursued with the concerned authorities and that the Ombudsman’s office would continue to facilitate citizens in obtaining relief in accordance with the law.
